Legal

In the period from 20/12/2024 to 31/12/2024, when you buy a 130  or more capsules of any coffee, you can exercise the right to buy a LUME ESPRESSO cup at the price EUR 0,10. 

You can get the following benefit:

• online at https://www.nespresso.si/ from December 20, 2024, from 00:01 a.m. to December 31, 2024, until 11:59 p.m.
• via the call center 080 16 70 (free line) or + 386 1 828 27 62 every working day from 9 a.m. to 5 p.m. from December 20, 2024 to December 31, 2024;

The offer refers to the purchase of any coffee capsules from the Original line and from the Vertuo Line. Coffee capsule sets of 20, 30, 50 or 100 coffee capsules are excluded from the offer.

The conditions of the above mentioned campaign cannot be combined with other campaigns, promotions or discounts. The discount is calculated when the order is submitted, which triggers the obligation to pay, or at the checkout. Stocks of Lume Espresso cups are limited.

The customer can use the above benefit on a maximum of 3 (three) Lume cups during the duration of the campaign, regardless of the sales channel, but a maximum of 1 cup per individual invoice.

In order to participate in the campaign and receive the benefits, the buyer must be registered in the Nespresso club or must register in the retail unit at the time of purchase, which means that he must provide all his necessary information (name and surname, full address, telephone number or email address). and consent to the processing of personal data.

During the period from 11/01/2024 to 01/31/2025, the customer can obtain a discount on selected devices under the following conditions:  ;

 

   Device model                              Minimum number                           Discount amount

                                       coffee capsules

Inissia	50	30%
Inissia	150	50%
Essenza Mini	50	30%
Essenza Mini	150	50%
Pixie	100	30%
Pixie	200	50%
Citiz	100	30%
Citiz	220	50%
Citiz Platinum	150	30%
Citiz Platinum	300	50%
Citiz&Milk	150	30%
Citiz&Milk	350	50%
Citiz&Milk Platinum	200	30%
Lattissima One	200	30%
Atelier	200	30%

 

During the duration of the campaign, the buyer can obtain a discount on selected devices from the Vertuo line: 

• 20% discount on selected Vertuo Next and Vertuo Plus devices.
• The customer can purchase selected Vertuo POP devices at a promotional price of 79.00€

 

You can get the following benefits: 

23.59h

• via the call center 080 16 70 (free line) or + 386 1 828 27 62 every working day from 9 a.m. to 5 p.m. from November 4, 2024 to January 31, 2025;
• In the retail unit SF1 COFFEE trgovina d.o.o.: 

-      ˝Nespresso Citypark˝- NESPRESSO CITYPARK business unit, at Moskovska ulica 4, 1000 Ljubljana

-      ˝Nespresso Aleja˝ - Business unit NESPRESSO ALEJA, at Rakuševa ulica 1, 1000 Ljubljana

 

The offer applies to the purchase of any coffee capsules from the Original line and from the Veruto line. Coffee capsule sets of 20, 30, 50 or 100 coffee capsules are excluded from the offer. 

 

The conditions of the above campaign cannot be combined with other campaigns, promotions or discounts. The discount is calculated when the order is submitted, which triggers the obligation to pay, or at the checkout. 

Apparatus stocks are limited. Essenza Mini Pantone device is not included in the promotion. 

 

The buyer can take advantage of the stated benefit on a maximum of 3 (three) coffee machines during the duration of the campaign, regardless of per sales channel, but no more than 1 coffee machine per individual account. 

 

To participate in the campaign and receive benefits, the customer must be registered in the Nespresso club or must register in the retail unit at the time of purchase, by which it is understood that he communicates all his necessary data (name and surname, full address, telephone š number or email address) and gives his consent to the processing of personal data.

From 13.10.2023 to 31.12.2024, a sales promotion with special sales conditions is approved:

when purchasing at least 50 Nespresso capsules of your choice or at least 6 packs of Nespresso Carafe Vertuo capsules, the customer is eligible for free home delivery.

The sales promotion with special sales conditions during the specified period will be conducted:

• in the online store www.nespresso.si from 00:00 on 13 October 2023 to 31 December 2024 until 23:59
• via the Call Center 080 16 70 (toll-free line) or +386 1 828 27 62 from 9:00 to 17:00 on weekdays from 13.10.2023 to 31.12.2024.

To participate in the promotion and receive the benefits, the customer must be registered in the Nespresso club or must register in a retail unit upon purchase, which implies providing all necessary data (name and surname, full address, phone number or email address) and giving consent for the processing of personal data.

The conditions of the mentioned promotion with special sales conditions cannot be combined with other promotions, discounts, or offers. The customer can use the above-mentioned benefit a maximum of 3 times (three transactions) during the sales promotion period, regardless of the sales channel.

The offer applies to Nespresso Original line machines

You can use the €30 on the purchase of any Nespresso coffee capsules

By purchasing any Nespresso Original line machine from April 1 to September 30, 2023, you will receive two GIFT VOUCHERS with a total value of €30 for the purchase of any Nespresso coffee capsules.

CONDITIONS OF THE OFFER

• The offer does not apply to the purchase of Nespresso machines in Nespresso boutiques, the Nespresso Call Center, or the Nespresso online store.
• The offer applies to the purchase of Nespresso machines from authorized distributors (Big Bang d.o.o., Harvey Norman Trading d.o.o., Shoppster d.o.o.).
• Each person can redeem GIFT CODES for a maximum of three purchased and registered machines during the promotional period.
• The GIFT CODES with a total value of €30 must be redeemed in two transactions and exclusively for the purchase of any Nespresso capsules.
• The GIFT CODES are redeemed in two separate purchases, each time for 50 or more capsules.
• Cash payment of the GIFT CODES' value, in part or in full, as well as refunding GIFT CODES for money, is not possible.
• You can obtain the GIFT CODES no later than 30 days from the date of purchase of the machine.
• The first GIFT CODE must be used no later than 30 days from the date of machine registration, and the second GIFT CODE no later than 60 days from using the first GIFT CODE.
• The conditions of the mentioned offer with special sales conditions cannot be combined with other promotions, discounts, or offers.
• Different commercial conditions apply for legal entities wishing to purchase more than three machines.
• For any additional questions, contact our call center at 080 16 70 (toll-free line) or + 386 1 828 27 62*.

FIRST GIFT VOUCHER worth €15 must be redeemed no later than 30 days from registration with the purchase of at least 50 or more Nespresso coffee capsules.

SECOND GIFT VOUCHER worth €15 must be redeemed no later than 60 days from the use of the FIRST GIFT VOUCHER with the purchase of at least 50 or more Nespresso coffee capsules.

The GIFT VOUCHERS with a total value of €30 can be used in one of the following ways:

ONLINE

• After purchasing a Nespresso machine within the specified period, scan the QR code or visit www.nespresso.si/si/trade-reg, register your machine, and attach a photo of the receipt no later than 30 days from the date of purchase.
• After completing the above, you will receive unique GIFT CODES to the email address provided during registration.
• The unique GIFT CODES with a total value of €30 can be used on your next purchase of 50 or more Nespresso coffee capsules through one of the sales channels

(Nespresso boutiques, www.nespresso.si/si/kava, Call Center).

NESPRESSO BOUTIQUES

• No later than 30 days from the date of purchase, visit one of the Nespresso boutiques with the serial number of your machine (photo, sticker, etc.) and the receipt as proof of purchase.
• Our sales staff will register your machine and help you use the GIFT CODES for the purchase of 50 or more Nespresso capsules.

CALL CENTER

No later than 30 days from the date of purchase, call the Nespresso call center at 080 16 70 (toll-free line) or + 386 1 828 27 62, and our operator will help you register and transfer the GIFT CODES with a total value of €30, which can be used for the purchase of 50 or more Nespresso capsules.

The service is available on weekdays from 9:00 to 17:00.

Terms of Sale Nespresso in Slovenia

1. Definitions

The meaning of terms used in these conditions:

"Products" refers to items sold by Nespresso.

"Nespresso" means the company named: "SF1 Coffee d.o.o., Ukmarjeva ulica 4, 1000 Ljubljana", which operates under the "Nespresso" brand as the franchise holder for Slovenia.

"Services" means the services provided by Nespresso to its customers.

2. General Terms and Conditions

These general terms: (a) govern and define all relationships regarding orders and purchases from Nespresso in any manner. For online purchases, visit our website and read additional specific provisions, (b) apply to your participation as a member of the Nespresso Club and the provision of Products and Services, (c) may be modified at any time by Nespresso, with notice or publication on the websites relating to Slovenia, under the website www.Nespresso.si.

3. Orders

3.1. You can order Products and Services in the following ways:

(a) By phone at 080 16 70 (toll-free) or +386 1 828 27 62.

(b) Online, especially on the website www.Nespresso.si.

(d) By visiting our Nespresso boutique at the following address:

Citypark, Shopping Center Ljubljana,
Moskovska ulica 4,

Aleja Shopping Center Ljubljana,
Rakuševa ulica 1

1000 Ljubljana

3.2. The minimum coffee packaging sold in stores is 10 capsules.

3.3. For coffee orders not made in retail locations, each order must include at least 50 capsules and may consist of any combination of multiples of ten capsules.

3.4. All deliveries are subject to stock availability limitations. Nespresso will notify customers of any out-of-stock items as soon as possible.

3.5. Nespresso reserves the right to completely or partially refuse an order or require advance payment if the customer's payment ability is questionable.

4. Delivery and Acceptance (Deliveries) Outside Stores

4.1. Nespresso will make every effort to deliver Products and Services to the address specified in your order within two (2) days. The standard delivery fee is €3.50. For orders exceeding 150 capsules, one machine, or one Aeroccino, delivery is free.

The above applies to delivery within the territory of Slovenia. Customers do not need to pay additional delivery charges.

4.2. If you wish for Products or Services to be delivered differently than specified by Nespresso, you must submit a request to Nespresso. If accepted, you will bear any additional costs incurred.

4.3. Ownership of goods and all associated risks transfer to you upon receipt. For in-store purchases, risks transfer at payment and pickup.

4.4. Customers are advised to inspect packages during delivery and before signing the delivery receipt. If a package is damaged, return it to the courier and notify us immediately at 080 16 70 (toll-free) or +386 1 828 27 62.

5. Withdrawal from the Contract, Assertion of Material Defects, Warranty

5.1. All rights and obligations for product purchases are governed by the Consumer Protection Act and the Obligations Code. If any provisions of these pages conflict with these laws, the legal provisions apply.

5.2. You may return any product you are not satisfied with within 14 days of receipt. Returns are only possible for products purchased via www.nespresso.si.

5.3. Nespresso accepts returns of unused goods in their original condition and packaging, along with accompanying receipts. Under these conditions, Nespresso will reimburse the amount paid for returned goods within 30 days of receipt. Any return shipping and refund costs are borne by you.

5.4. Material defects. Nespresso is responsible for material defects in its fulfillment. A defect is material if:

5.4.1. The item lacks properties necessary for its normal use or circulation.

5.4.2. The item lacks properties necessary for a specific use known to the seller.

5.4.3. The item lacks qualities expressly or implicitly agreed upon.

5.4.4. The seller delivers an item that does not match the sample or model, unless shown solely for information purposes.

5.4.5. Rights from material defects can be asserted if you notify Nespresso within two months of discovering the defect.

5.4.6. Nespresso is not responsible for material defects discovered more than two years after delivery.

5.4.7. If a defect is reported correctly, you have the right to:

- Have the defect fixed;
- Receive a partial refund proportional to the defect;
- Replace the defective item with a new, flawless one;
- Receive a full refund.

5.5. Nespresso provides a 2-year warranty on all devices.

5.6. Returned defective goods will be replaced or refunded within 45 days of receipt.

5.7. Complaints must be addressed to SF1 Coffee d.o.o., Ukmarjeva ulica 4, 1000 Ljubljana.

6. Product Prices and Payment Methods

6.1. Nespresso may change the prices of Products and Services by notifying consumers in the most appropriate way.

6.2. You will pay the price of the Product and Service that applies at the time you place the order or express your intent to purchase.

6.3. Prices include VAT but do not include delivery costs.

6.4. For orders exceeding 150 capsules, one machine, or one Aeroccino, delivery is free.

6.5. Payment Methods

In online sales, you can pay:

6.5.1. Cash on delivery (you pay for the ordered items to the delivery service upon receipt).

6.5.2. By credit card: Visa, MasterCard, Activa, or Maestro. The issuing bank must approve the card for online (internet) payment.
When entering credit card details, confidential information is transmitted over public networks in encrypted form using SSL protocol and PKI system, the most advanced cryptographic technology currently available.

6.5.3. By pro forma invoice (for legal entities).

6.6. All payments will be made in euros. When paying with a foreign credit card, the amount is converted into the local currency at the exchange rate of the credit card associations. As a result of this conversion, there may be a slight difference from the original price listed on our website.

6.7. Deferred or installment payments are not available.

6.8. If the delivery address for products is different from the billing address, the invoice amount must be paid before delivery.

6.9. The seller will keep the invoice at the company’s registered office. The customer may request it electronically upon explicit request.

Think smart, request an invoice.

7. Special Provisions for Online Sales:

7.1. Withdrawal from the contract. Online purchases or sales are considered contracts concluded at a distance or outside business premises. In such cases, the consumer has the right to notify the seller within 14 days of withdrawing from the contract without providing any reason for the decision. For a sales contract, the withdrawal period begins on the day the consumer gains actual possession of the goods. The consumer bears the return shipping costs related to withdrawing from the contract.

7.2. The consumer may submit a withdrawal notice to the seller using a form found here or with an unequivocal statement clearly indicating the withdrawal from the contract. A withdrawal statement is considered timely if sent within the withdrawal period. The burden of proof regarding the exercise of the right to withdraw lies with the consumer.

7.3. Refunds. In the event of withdrawal from the contract, the seller must immediately, or no later than 14 days after receiving the withdrawal notice, refund all received payments. The seller will refund payments to the consumer using the same payment method used by the consumer, unless the consumer explicitly requests a different payment method and incurs no additional costs.

The consumer cannot claim reimbursement for additional costs incurred if they explicitly opted for a type of shipment other than the cheapest standard shipment offered by the seller.

7.4. Retention of refunds. For sales contracts, the seller may withhold refunds until the returned goods are received or until the consumer provides proof that the goods have been sent back, unless the seller offers to collect the returned goods themselves.

7.5. Return of received goods. If the consumer has already received the goods and withdraws from the contract, they must return or hand them over to the seller or the person authorized by the seller to receive the goods immediately, or no later than 14 days after notifying the seller in accordance with Article 43 of the Consumer Protection Act (hereinafter: CPA), unless the seller offers to collect the goods themselves. It is considered that the consumer has returned the goods on time if they are sent before the 14-day return period expires.

7.6. Consumer responsibility. The consumer is responsible for any reduction in the value of the goods if it is a result of handling that is not necessary to establish the nature, characteristics, and functionality of the goods.

7.7. Return address and documentation. In all cases of returning a product for any reason, the consumer must return the product along with all associated equipment and documentation. Any indicators showing that the product has not been used or damaged must not be removed or tampered with. The consumer must return the products to the following address: Ukmarjeva ulica 4, 1000 Ljubljana.

8. Participation in the Nespresso Club

8.1. Upon making your first purchase with Nespresso, you become a member of the Nespresso Club. You will receive a membership number.

8.2. Your membership number in the Nespresso Club will be included on the first invoice you receive. To ensure we can provide the best possible service, please keep this number for all your future orders.

8.3. Membership benefits include the opportunity to participate in various promotions organized for our members, competitions, quizzes, information about new products, notifications about special offers, occasional exclusive services, and more.

8.4. Your membership in the Nespresso Club is not mandatory. You may notify us at any time if you wish to cancel your membership. Membership is not transferable to another person.

8.5. To ensure we can assist our members as effectively as possible, we ask that you promptly notify us of any changes to your home address or email address.

9. Liability

9.1. Regarding Products and Services, Nespresso's liability is limited to what is explicitly stated in these Terms of Sale. All other liabilities are excluded to the extent permitted by law.

9.2. Nespresso accepts no other liability (contractual, non-contractual, or otherwise) for any direct, special, consequential, or indirect damages, including loss of revenue, arising from sales described in this document.

10. Data Protection

Nespresso does not disclose any of your personal data and strictly adheres to data protection laws. Our company's data protection policy is published on our website at www.Nespresso.si.

11. Governing Law

These terms are governed by the applicable laws of the Republic of Slovenia. The courts in Slovenia have exclusive jurisdiction to resolve any disputes that may arise between you and Nespresso.

12. Complaint Procedure

Complaints regarding the operation of the online store and the contractual and legal obligations of Nespresso or the online store can be submitted via email to nespressoclub@sf1coffee.com.

The complaint handling procedure is as follows: (describe the complaint procedure; if no specific complaint procedure exists, omit the entire 12th point).

13. Out-of-Court Settlement of Consumer Disputes

The company SF1 COFFEE d.o.o. does not recognize any out-of-court consumer dispute resolution provider as competent for resolving consumer disputes.

In accordance with the provisions of ZIsRPS, the customer may initiate a procedure for the out-of-court settlement of consumer disputes in case of a dispute.

The out-of-court settlement of consumer disputes (IRPS) procedure is carried out with the help of an IRPS provider. Consumers can check the list of available providers in individual countries on the European Commission's platform.

Consumers and providers can resolve disputes related to online purchases online, using the European platform for resolving consumer disputes.

1. SOURCES OF PERSONAL DATA

This Notice applies to Personal Data that we collect from you or about you, using the methods described below (see Section 2), from the following sources:

Nespresso websites. Consumer-oriented websites operated by Nespresso or operated on its behalf, including websites we operate on our own domains/URLs and mini-websites we run on third-party social networks such as Facebook ("Websites").

Email, text, and other electronic messages. Electronic communications between you and Nespresso.

Nespresso CRC. Calls to our Customer Relationship Centers ("CRC").

Nespresso boutiques. Stores operated by Nespresso.

Offline registration forms. Printed registration forms and similar forms collected, for example, via mail, in-store demonstrations, contests, promotions, or events.

Retail locations. Demonstrators present in third-party retail stores to help you register your device and order coffee.

Data from other sources. Third-party social networks (e.g., Facebook, Google) or market researchers (if feedback is not obtained anonymously).

2. PERSONAL DATA WE COLLECT ABOUT YOU WITH YOUR CONSENT AND HOW WE COLLECT IT

Depending on your interaction with Nespresso (online, offline, by phone, etc.), we collect various types of information about you, as described below.

Personal contact information. This includes all information you provide to us that allows us to contact you, such as your name, postal address, email address, social network data, or phone number.

Account login information. All information required to provide you with access to your account. Examples include your login ID/email address, pseudonym, irreversibly encrypted password, and/or security question and answer.

Demographic information and interests. Any information that describes your demographic characteristics or behavior. Examples include date of birth, age, gender, geographic location (e.g., postal code), favorite products, hobbies and interests, and household or lifestyle information.

Technical information about your computer/mobile device. Any information about the computer system or other technological device you use to access our website or app, such as the Internet Protocol (IP) address used to connect your computer or device to the internet, operating system type, and browser type and version. If you access the Nespresso website or app via a mobile device, such as a smartphone, collected information may also include the device's unique ID, advertising ID, geographic location, and other similar mobile device data, where permitted.

Website/communication usage information. While navigating through our websites or newsletters or interacting with them, we use technologies to automatically collect data to gather details about your activities. This includes information such as links clicked, pages or content viewed, duration, and other similar details and statistics regarding your interactions, such as response times, download errors, and lengths of visits to certain pages. These details are stored via automated technologies like cookies (browser cookies, flash cookies) and web beacons and are also collected via third-party tracking services. You have the right to object to the use of such technologies; for more details, see Section 3.

Market research and consumer feedback. This includes any information you voluntarily provide to us related to your experiences using our products and services.

Consumer-generated content. This refers to any content you create and then share with us on third-party social networks or upload to our websites or apps, including the use of third-party social network apps such as Facebook. Examples include photos, videos, personal stories, or other similar media or content. Where permitted, we collect and publish consumer-generated content related to various activities, including contests, promotions, community areas of websites, consumer engagement, and networking on third-party social networks.

Third-party social network information. This refers to any information you publicly share on a third-party social network or information part of your profile on a third-party social network (e.g., Facebook) that you allow the third-party social network to share with us. Examples include basic account information (e.g., name, email address, date of birth, current city, profile picture, user ID, friends list, etc.) and any additional information or activities you allow the third-party social network to share. We receive your third-party social network profile information (or parts of it) every time you download content or interact with a Nespresso web app on a third-party social network, use a social networking feature integrated into a Nespresso website (e.g., Facebook Connect), or interact with us through a third-party social network. To learn more about how Nespresso obtains your information from third-party social networks or to opt out of such sharing, please visit the respective third-party social network's website.

Payment and financial information. Any information required to process an order or that you use to make a purchase, such as debit or credit card details (cardholder name, card number, expiration date, etc.) or other payment forms (if available). In all cases, we or our Nespresso payment processing service providers handle payment information in compliance with applicable laws, regulations, and security standards like PCI DSS.

Calls to CRC. Communication with the CRC will be recorded and monitored in accordance with applicable laws for local operational purposes (e.g., quality improvement or training purposes). Payment card details are not recorded. Where required by law, you will be informed of such recording at the beginning of your call.

3. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES, AND WEB BEACONS

Cookies/similar technologies. Please review our Cookie Notice to learn how to manage cookie settings and for more detailed information on the cookies we use and their purposes.

Log files. We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These logs are automatically generated and help us troubleshoot, improve performance, and maintain the security of our websites.

Web beacons. Web beacons are small strings of code that provide a graphic display on a website or email to transfer data back to us. Information collected through web beacons includes IP addresses and details about how you interact with an email campaign (e.g., when the email was opened, which links in the email you clicked, etc.). We use web beacons on our websites and include them in emails we send you. The information collected via web beacons is used for various purposes, including but not limited to website traffic reporting, unique visitor counts, advertising, email audit and reporting, and personalization.

4. USE OF YOUR PERSONAL DATA

The following paragraphs describe the various purposes for which we collect and use your Personal Data and the different types of Personal Data collected for each purpose. Please note that not all listed uses apply to everyone.

How we use your Personal Data

Customer support. We use your Personal Data for customer support purposes, including responding to your inquiries. This typically requires the use of appropriate personal contact information and information related to the reason for your inquiry (e.g., order status, technical issue, product question/complaint, general query, etc.).

Our Reasons

• Fulfilling contractual obligations
• Legal obligations
• Our legitimate interests

Our Legitimate Interests

• Improving and developing new products and services
• Enhancing efficiency

Contests, marketing, and other promotions. With your consent (where necessary), we use your Personal Data to provide you with information about goods or services (e.g., marketing communication, campaigns, or promotions). This can be done via email, advertisements, SMS messages, phone calls, or mail, as permitted by applicable laws. Some of our campaigns and promotions are conducted on third-party websites and/or social media platforms. Such use of your Personal Data is voluntary, meaning you can object to the processing of your Personal Data for these purposes. For detailed information on how to change your preferences regarding marketing communications, please refer to Sections 8 and 9 below. For more details about our contests and promotions, please read the official rules or details published for each contest/promotion.

Our Reasons

• With your consent (where necessary)
• Fulfilling contractual obligations
• Our legitimate interests

Our Legitimate Interests

• Identifying products and services that may interest you and informing you about them
• Determining customer types for new products or services

Third-party social networks: We use your Personal Data when you interact with third-party social network features, such as the "Like" function, to display advertisements and connect with you on third-party social networks. To learn more about how these features work, what profile data we obtain, and how to opt out, please review the privacy notices on the respective third-party social networks.

Our Reasons

• With your consent (where necessary)
• Our legitimate interests

Our Legitimate Interests

• Identifying products and services that may interest you and informing you about them
• Determining customer types for new products or services

Personalization (offline and online). With your consent (where necessary), we use your Personal Data (i) to analyze your preferences and habits, (ii) to anticipate your needs based on our profile analysis, (iii) to improve and personalize your experience on our websites and apps, (iv) to ensure the content on our websites/apps is optimized for you and your device, (v) to deliver targeted advertisements and content, and (vi) to enable your participation in interactive features when you choose to do so. For example, we store your login ID/email address or pseudonym so that you can log in quickly on your next visit to our website or easily review items you previously added to your cart. Based on this information and your consent (where necessary), we also show you relevant Nespresso content or promotions tailored to your interests. The use of your Personal Data is voluntary, meaning you can refuse the processing of your Personal Data for this purpose. For detailed information on how to disable this, see Section 8 below.

Our Reasons

• With your consent (where necessary)
• Our legitimate interests

Our Legitimate Interests

• Identifying products and services that may interest you and informing you about them
• Determining customer types for new products or services

Order fulfillment. We use your Personal Data to process and ship your order, notify you about order status, correct address details, and verify identity, as well as perform other fraud detection activities. This involves using specific Personal Data and payment information.

Our Reasons

• Fulfilling contractual obligations
• With your consent (where necessary)
• Legal obligations
• Our legitimate interests

Our Legitimate Interests
• Improving and developing new products and services
• Enhancing efficiency
• Protecting our assets and personnel

Other general purposes (e.g., internal or market research, analytics, security). In accordance with applicable laws, we use your Personal Data for other general business purposes, such as conducting internal or market research or measuring the effectiveness of advertising campaigns. If you have Club Member accounts, we reserve the right to merge these accounts into one account. We also use your Personal Data to ensure our security.

Our Reasons

• Fulfilling contractual obligations
• With your consent (where necessary)
• Legal obligations
• Our legitimate interests

Our Legitimate Interests
• Improving and developing new products and services
• Enhancing efficiency
• Protecting our assets and personnel

Legal reasons or mergers/acquisitions. In the event that Nespresso or its assets are acquired or merged with another company, including bankruptcy proceedings, we will share your Personal Data with any of our legal successors. We will also disclose your Personal Data to third parties (i) when required by applicable law, (ii) in response to legal proceedings, (iii) in response to a request from a competent law enforcement agency, (iv) to protect our rights, privacy, property, or the public, or (v) to comply with the terms of any agreement or conditions of our website.

Our Reasons

• Legal obligations
• Our legitimate interests

Our Legitimate Interests

• Fulfilling legal obligations
• Protecting our assets and personnel

5. DISCLOSURE OF YOUR PERSONAL DATA

Except for Nespresso/Nestlé units or ad-hoc partners in the country (responsible for Nespresso operations), mentioned in the section on data controllers and contacts (see Section 11), we share your Personal Data with the following types of third-party organizations:

Nespresso Services. These are companies that assist us in operating our business (e.g., order processing, order execution, payment processing, fraud detection and identity verification, website management, market research companies, support services, promotions, website development, data analytics, CRC, etc.). Nespresso services and their selected personnel are authorized to access and use your Personal Data on our behalf exclusively for specific tasks we have requested, in accordance with our instructions, and are obligated to keep your Personal Data confidential and secure. Where required by applicable law, you may obtain a list of Nespresso services processing your Personal Data (see Section 11 to contact us).

Credit reporting/debt collection agencies. To the extent permitted by applicable law, credit reporting and debt collection agencies are external companies that assist us in assessing your credit capability (particularly for orders with invoices) or collecting unpaid invoices.

Third-party companies using Personal Data for their marketing purposes. Except in situations where you have provided consent, we will not license or sell your Personal Data to third-party companies for their marketing purposes. Their identity will be disclosed at the moment we request your consent.

Third-party recipients using Personal Data for legal reasons or in the context of a merger/acquisition. We will disclose your Personal Data to third parties for legal reasons or in the context of an acquisition or merger (for details, see Section 4).

6. RETENTION OF YOUR PERSONAL DATA

In accordance with applicable laws, we will use your Personal Data as long as necessary to fulfill the purposes for which your Personal Data was collected (as described in Section 4 above) or to comply with applicable legal requirements.

Personal Data used to provide a personalized experience (for more detailed information, see Section 4 above) will be retained as long as permitted by applicable laws.

7. DISCLOSURE, RETENTION, AND/OR TRANSFER OF YOUR PERSONAL DATA

We use various reasonable measures (described below) to ensure that your Personal Data remains confidential and secure. However, please note that this protection does not apply to information you choose to share in public areas, such as third-party social networks.

Persons who may access your Personal Data. Your Personal Data will be processed by our authorized personnel or agents, based on the need to know, depending on the specific purposes for which your Personal Data was collected (e.g., our customer care personnel will have access to your account records).

Measures adopted in work environments. We protect your Personal Data in work environments using reasonable security measures to prevent unauthorized access. We also adhere to reasonable standards regarding Personal Data protection. Transmission of information online is unfortunately not entirely secure, and while we will do our utmost to protect your Personal Data, we cannot guarantee the security of data during transmission through our websites/applications.

Measures expected from you. It is essential that you also play a role in keeping your Personal Data safe. When registering for an online account, choose an account password that others will find difficult to guess and never reveal your password to anyone. You are responsible for keeping this password confidential and for any use of your account. If using a shared or public computer, never check the box to save your login ID/email address or password and always log out of your account when leaving the computer. It is also recommended to use all privacy settings or controls we provide on our website/application.

Transfer of your Personal Data. Storage and processing of your Personal Data, as described above, may require your Personal Data to be ultimately transferred and/or stored in a location outside your residence country, specifically in Switzerland and Luxembourg. We will also transfer your Personal Data to countries outside the European Economic Area (EEA) (e.g., to other Nespresso/Nestlé units or ad-hoc partners in the country, including countries with data protection standards differing from those applied in the EEA). We (i) have implemented standard contractual clauses approved by the European Commission to protect your Personal Data (and you have the right to request a copy of these clauses from us by contacting us as indicated below) and/or (ii) rely on your consent (where permitted by law).

8. ACCESS TO YOUR PERSONAL DATA

Access to Personal Data. Where required by law, you and your heirs, representatives, and/or proxies have the right to access, review, and request a physical or electronic copy of the information we hold about you. You also have the right to request information on the source of your Personal Data.

You can exercise these rights by sending an email to slo.dataprivacy@sf1coffee.com, calling us at 0800 080 1670, or writing to us at SF1 Coffee d.o.o., Ukmarjeva ulica 4, 1000 Ljubljana, including a copy of your identification document or relevant details (if requested by us and permitted by law). If the request is made by someone other than you without providing proof that it is made on your behalf, the request will be refused.

Please note that all identification information provided to us will be processed exclusively in accordance with applicable law and to the extent permitted by it.

Additional rights (e.g., amendment, deletion of Personal Data). Where provided by law, you and your heirs, representatives, and/or proxies may (i) request the deletion, transfer, correction, or review of your personal data, (ii) object to data processing, (iii) restrict the use and disclosure of your Personal Data, and (iv) withdraw consent for any of our data processing activities.

Note that under certain circumstances, we may not be able to delete your Personal Data without simultaneously deleting your user account. We may need to retain some of your Personal Data after you request deletion to fulfill our legal or contractual obligations. Additionally, we may be permitted under applicable law to retain some of your Personal Data to meet our business needs.

Where available, our websites include a dedicated feature allowing you to review and edit the Personal Data you provided. Be aware that we require our registered users to verify their identity (e.g., login ID/email address, password) before they can access or modify their account information. This helps prevent unauthorized access to your account.

We hope to address any concerns you may have about how we process your Personal Data. However, if you have unresolved concerns, you have the right to lodge a complaint with the relevant data protection authorities.

9. YOUR CHOICES REGARDING THE USE AND DISCLOSURE OF YOUR PERSONAL DATA

We strive to provide choices regarding the Personal Data you provide to us. The following mechanisms allow you to control your Personal Data:

Cookies/similar technologies: Manage your consent using (i) our consent management solution or (ii) your browser to reject all or some cookies/similar technologies or to alert you when they are used. See Section 3 above for more details.

Advertising, marketing, and promotions: If you want Nespresso to use your Personal Data to promote its products or services, you can indicate this in the relevant checkboxes on the registration form or in responses to questions asked by our demonstrators, CRC, or boutique representatives. If you later decide you no longer wish to receive such communications, you can unsubscribe at any time by following the instructions in each of these notifications. To disable marketing notifications sent by any medium, including third-party social networks, you can log into the website/application or third-party social networks and adjust your user preferences in your account by unchecking the relevant boxes or contacting our CRC. Note that even if you choose not to receive marketing communications, you will still receive administrative notifications from us, such as order confirmations and other transactional notices, account activity notifications (e.g., account creation confirmation, password changes), and other important notifications not related to marketing.

Personalization (online and offline): Where required by law, if you want Nespresso to use your Personal Data to provide personalized experiences/targeted advertising and content, you can indicate this in the relevant checkboxes on the registration form or in responses to questions asked by our demonstrators, CRC, or boutique representatives. If you decide later you no longer want this, you can opt out at any time by logging into the website/application and adjusting your user preferences in your account by unchecking the relevant boxes or contacting our CRC.

Interest-based advertising: We have partnered with advertising networks and other Nespresso advertising partners ("Nespresso Advertising Services") that perform advertising on our behalf and on behalf of other unrelated companies online. Some of these ads are tailored to your interests based on information collected on Nespresso sites or unrelated websites over time. You can visit www.aboutads.info/choices to learn more about this type of advertising and how to opt out of interest-based advertising by companies participating in the Digital Advertising Alliance (DAA) self-regulatory program. Additionally, you can opt out of this type of advertising in mobile apps by companies participating in the DAA's AppChoices app by downloading the app from the iOS or Android app store. You can also stop collecting precise location data from a mobile device by accessing your device's location service settings.

10. CHANGES TO OUR NOTICE

If we change the way we handle your Personal Data, we will update this Notice. We reserve the right to modify our practices and this Notice at any time, and we encourage you to frequently check for updates or changes to our Notice.

11. DATA CONTROLLERS AND CONTACT

If you have any questions or comments about this Notice and our privacy practices or wish to file a complaint regarding our compliance with applicable privacy laws, please contact us at: slo.dataprivacy@sf1coffee.com or write to us at: SF1 Coffee d.o.o., 1000 Ljubljana, Ukmarjeva ulica 4

We will accept and investigate any complaint about the way we manage Personal Data (including complaints that we may have violated your rights under applicable privacy laws).

Data Controllers:

Nestlé Nespresso SA

Avenue de Rhodanie 40, 1007 Lausanne,

Switzerland

Responsible for

All activities

Data Controllers

Nestlé Treasury International S.A. 7,

Rue Nicolas Bové L - 1253 Luxembourg

Responsible for

Payment card operations related to the website.

Note: In certain limited cases, another Nestlé or Nespresso entity may be responsible for processing data from your payment card.

Data Controllers

SF1 Coffee d.o.o., Ukmarjeva ulica 4, 1000 Ljubljana

Responsible for

All activities

Legal Entity Name: SF1 COFFEE trgovina d.o.o.

Headquarters: Ukmarjeva ulica 4, 1000 Ljubljana

Registration: District Court of Ljubljana, Decision Srg 2018/23587 dated 14.06.2018.

VAT ID: SI 40870219

Company Registration Number: 8223769000

Business Bank: NLB d.d., Account Number: SI56 0208 3026 2751 638

E-mail: info@sf1coffee.com

SF1 COFFEE trgovina d.o.o. is a VAT-registered company in accordance with ZDDV-1.

Terms of Use of the Nespresso Slovenia Website

Thank you for visiting our website. Please read the Terms contained in this document carefully, as any use of this website constitutes acceptance of the Terms stated herein.

Within this website, the terms "we," "us," "our," and "Nespresso" refer to:

The business entity SF1 Coffee d.o.o., acting as the Nespresso franchise holder for Slovenia. While conducting business in its own name and on its own account, it operates under the brand name "Nespresso."

"You" refers to any person accessing and/or using this website.

1. Website Privacy Notice

All personal data or materials submitted to this Website are handled under the terms outlined in the Privacy Notice available on this Website.

2. Intellectual Property Rights
All copyrights, logos, and other intellectual property rights in all texts, images, and other materials on this Website are owned by Nespresso or used with the permission of the rightful owner.

Users of this Website do not gain any intellectual property rights related to the content, design, or other elements of the Website based on their access or usage. All elements of this Website are protected by copyrights and/or other intellectual property rights, regardless of whether such rights are explicitly visible in public records (e.g., patent, design, trademark) or not.

The content of our Website, particularly texts, trademarks, logos, diagrams, photographs, videos, sounds, music, layouts, designs, expertise, technology, products, and production and organizational processes, are the property of Nespresso and are used with permission from their owners. They are duly protected by copyrights, trademarks, patents, and all other applicable legal instruments for protecting intellectual and industrial property. Unless otherwise specified in these Terms, nothing in the content of our Website shall be interpreted as granting a license or right to use the content on our Website.

Nespresso is a trademark of Société des Produits Nestlé S.A. All rights reserved.

Trademarks, logos, characters, and service marks ("Trademarks") displayed on this Website are owned by Société des Produits Nestlé S.A, part of the Nestlé Group.

The use/misuse of the Trademarks displayed on this Website or any other content on this Website is strictly prohibited except as provided in these Terms. Nespresso will use all legal means to protect intellectual property rights.

3. Use of the Website

You may freely access, browse, copy, print, download, or forward parts or the entirety of this Website for distribution to others, provided you do not violate copyright and other ownership rights and that such reproductions, copies, or printed materials clearly include the copyright notice of the original document. Any reproduction of any part of this Website cannot be sold or distributed for commercial purposes and cannot be altered or incorporated into any other work, publication, or website.

Any other use, including reproduction, modification, distribution, transmission, or downloading of the Website in whole or in part in any manner, is strictly prohibited unless prior written permission from Nespresso is obtained.
Nespresso does not guarantee that the use of any content on the Website will not infringe on the rights of third parties.

4. Information Considered Non-Confidential

All personally identifiable information and data entered by users on the website via the internet are protected and processed in accordance with Nespresso's Privacy Policy (link). Nespresso recommends that you carefully read the Privacy Policy before providing your personal identifiable data and information.
All other information or content, including but not limited to data, questions, comments, suggestions, ideas, graphics, etc., communicated to Nespresso via the internet, email, or other means, are not and will not be treated as confidential or proprietary to the sender. Any information submitted to the Nespresso website becomes the property of Nespresso and may be used freely for any purpose, including but not limited to reproduction, distribution, transmission, forwarding, and publication on the internet. Nespresso is particularly entitled to freely use ideas, concepts, knowledge, or techniques contained in any communication sent to the website. Such information and materials may be used for any purpose, including but not limited to developing, manufacturing, advertising, and marketing products. No compensation or reimbursement will be due to the person providing such information.

By sending information, you also guarantee that the material/content provided is your property, does not contain defamatory content, and that its use by Nespresso does not infringe on any third-party rights or violate any applicable laws or regulations. Nespresso is not obligated to use the information received.

5. Disclaimer of Warranties

All information and content are provided on our Website on an "as-is" basis, without explicit or implied warranties of any kind. Nespresso does not warrant the merchantability of any product or its suitability or usability for any purpose.
Nespresso does not guarantee that the website's content will meet user expectations, be available at all times, or be safe for users, nor that the information contained therein will be accurate and correct.
Advice or information, whether oral or written, provided by Nespresso or obtained by users through services available on the website, does not constitute warranties unless expressly stated in these Terms.

6. Limitation of Liability

You access, use, browse, and interact with the website at your own risk.
You acknowledge and agree that Nespresso, its affiliates, and any other party involved in creating, producing, or delivering the website, are not liable for any direct, indirect, incidental, consequential, or other damages, loss of reputation, costs, losses, revenue reduction, or profit reduction, or any liability (even if Nespresso has been advised of or should have been aware of the possibility of such damages) resulting from accessing or using the website or its content, or the inability to use the website or its content.
You download or transfer content and data from this website at your own risk. Nespresso accepts no liability for any damage, computer virus infection, hacking into your computer, or other damages to rights or property resulting from accessing the website, unauthorized use, or unauthorized transfer of content or data. Nespresso reserves the right to discontinue all or any functionalities of the website. Nespresso accepts no responsibility for any interruptions or cessation of certain or all functionalities of the website caused by Nespresso or third-party actions or omissions.

Changes to Information

The website may contain inaccuracies or errors. Nespresso reserves the right to modify, correct, and/or improve the content at any time without prior notice, but is not obligated to do so.

7. Availability of Products/Services

The website may contain information about Nespresso products and services worldwide. However, this does not imply that they are available in all markets. Some products or services may not be available in the Slovenian market.

8. Links to Other Websites

Once you access the Nespresso website, it may link you to other websites managed by third parties. Nespresso accepts no responsibility for the content, accuracy, usefulness, or reliability of the content and data on third-party websites. Links are provided in good faith, and Nespresso cannot be held responsible for any subsequent changes made to third-party websites linked to from our platform. The inclusion of any link to another website does not imply an endorsement by Nespresso. We recommend that you review and carefully read the legal notices of all other websites you visit.

9. Disclaimer of Liability

Nespresso reserves the right to disable access to its website due to technical or other issues. Nespresso is not liable for any damages or costs incurred by users due to the discontinuation or malfunction of the website. Nespresso does not guarantee the accuracy, completeness, or correctness of the content published on the website and accepts no responsibility for damages incurred by users relying on published content.

Nespresso is not responsible for damages to the user's hardware, software, or other equipment caused by using the website. Users must ensure adequate protection of their equipment before using the website.

10. Prohibited Activities

Any actions deemed inappropriate and/or illegal by Nespresso at its discretion, or prohibited by applicable laws, are strictly forbidden, including but not limited to:

• Actions that violate privacy (including copying or recording personal data without consent) or other legal rights;
• Using the website to defame or slander Nespresso, its employees, or others, or acting in a way that tarnishes Nespresso's reputation;
• Uploading files containing viruses that may harm Nespresso's or others' property;
• Posting or transmitting unauthorized content to the website, including but not limited to content that could cause inconvenience, harm, or issues in Nespresso's or third parties' systems or security networks, defamatory, racist, obscene, or pornographic material, or content promoting hate speech, threats, or illegal actions.

Jurisdiction and Governing Law

FOR COUNTRY-SPECIFIC WEBSITES

Nespresso products, content, text, offers, and information found on this website are intended solely for Slovenian users and/or customers. Nespresso does not claim that the products and content on this website are appropriate or accessible in other locations outside Slovenia. Please contact our local distributor for more information about product availability in your country. Products displayed on this website are visual representations only and do not depict their actual size, color, packaging, etc.

By accessing this website, you agree that any disputes arising from the use of this website will be governed and resolved under Slovenian law. For court proceedings, the jurisdiction will lie with the courts in Slovenia.

Legal Notice Updates

We reserve the right to amend and correct this notice. Visit this page periodically to review these and any new additional information.

What Are Cookies?

Cookies are small text files that websites you visit leave on your computer. Cookies are mainly used to make websites function or to work more efficiently and to provide information to the website owners.

How and Why Do We Use Cookies?

We use cookies to improve the usability and functionality of our website and to better understand how visitors use our website and the tools and services provided on it. Cookies help us tailor the Nespresso website to your personal needs, enhance its user-friendliness, receive customer satisfaction feedback, and communicate with you on other parts of the web. The information provided by cookies on the website may also be used by third parties for functional or advertising purposes.

What Types of Cookies Do We Use?

On the Nespresso website, we may use the following types of cookies:

• Essential Cookies

These cookies are essential for providing basic website functionality and must be accepted for the website to work. Their use may include authentication, security, or localization purposes.

Example: We use cookies to store your language preferences and remember them on your next visit. Similarly, when you authenticate yourself, we use a temporary cookie to recognize you during your session and prevent others from impersonating you, even if your session was not properly ended.

• Session ID: Nespresso websites use specific cookies essential for proper functionality. One type creates a session ID for the user, allowing the system to recognize a unique user distinct from any other visitor. This information is not stored outside the Nespresso system; it is retained temporarily during access to account pages or other secure areas. Without this cookie, such access would not remain secure, making it essential.

• Functional Cookies

These cookies help us improve or optimize the experience we provide. They allow us to measure site usage and enhance performance.

Example:

We use Adobe Analytics to measure where visitors come from and their behavior on our website. These cookies help us understand how visitors interact with our site, provide insights into visited sections, time spent, and any encountered issues. This information allows us to improve the user experience and performance of our website.

For more information, click on this link.

• Language: Used to customize the website's default language. Disabling this can cause inconvenience for users as they will be required to reset their preferred language repeatedly.
• Country: Used to suggest the most relevant experience based on the user's country of residence, especially for delivery options when purchasing Nespresso products.
• Promotion: Used to identify Nespresso Club Members eligible for promotions and to display information about relevant offers.
• Login: Used to provide Club Members with the option to remember their credentials, avoiding the need to re-enter their user ID and password each time they access the Nespresso Club section.
• Google Analytics: Google Analytics cookies provide insights into user behavior on the website. These cookies do not identify individuals but define sessions based on a combination of computer, user account, and browser. They do not collect personal data from visitors.
• Adobe Omniture: Used to provide anonymous/aggregate data about user navigation and activity on Nespresso websites.
• Via Michelin: Used to provide services tailored to users' geographical context, such as a Nespresso store locator.
• iPROM: A system that installs a browser identifier in a first-party cookie, with its value additionally stored in local storage. The identifier links website visitors to the advertiser's DMP platform, enabling tailored ads on digital media. This identifier is installed only with prior explicit consent on the advertiser's website. The user's identifier is anonymized and contains no personal data.
• iPROM: The system also installs a browser identifier in a first-party cookie for the duration of a session, storing its value in "session storage." The identifier links the visitor's session to the advertiser's DMP platform, enabling customized ads and goal tracking during the session. It is installed only with prior explicit consent and is anonymized, containing no personal data.

• Advertising Cookies

These cookies are used by advertising companies we collaborate with to display ads that are relevant to your interests as you browse the web. Thanks to these cookies, the ads are targeted, relevant to you and your interests, and limited in the number of displays. They also allow us to measure the effectiveness of advertising campaigns on the network.

We may share this information with other parties, including our agencies.

Example:

We use Google DoubleClick to understand how people interact with our digital advertising campaigns conducted on the Google advertising network.

For more information, click on this link.

• Google Doubleclick: These cookies are used to understand how people interact with our digital advertising campaigns. They help us understand and evaluate the number of clicks on our ads so we can improve the service we provide to you.

• Nespresso websites also use other tracking technologies, including IP addresses, log files, and web beacons, which also help us tailor the Nespresso websites to your personal needs.
• iPROM: The iPROM cookie operates by setting a cookie that displays customized ads on other online media after leaving the website. The system sets the cookie to the user profile (browser) with prior explicit consent obtained on the website. The user profile is anonymized and does not contain personal data.

• IP Addresses:

An IP address is a number that computers in a network use to identify your computer whenever you are online. We may store IP addresses for the following reasons:

(i) troubleshooting, (ii) maintaining website security, (iii) better understanding how our websites are used, (iv) better tailoring content according to your needs, depending on the country you are in.

• Log Files:

We (or a third party on our behalf) may collect information in the form of log files that record activities on the website and collect statistical data about users' browsing habits. These entries are created anonymously and help us (among other things) gather information about (i) the user's browser type and operating system, (ii) the user's session (such as the URL from which they arrived, the date and time of their visit to our website, which pages were viewed on our website, and for how long), and (iii) other similar navigation or network usage data.

• Web Beacons:

We may use web beacons (or "clear GIFs") on Nespresso websites. Web beacons are small lines of code that deliver a graphic image on a webpage or in an email message for the purpose of transferring data back to us. Information collected through web beacons may include how users respond to an email campaign (e.g., when an email is opened, which links in the email are clicked, etc.). We use information from web beacons for various purposes, including reporting website traffic, the number of unique visitors, advertising, auditing and reporting on email campaigns, and personalization.

Manage Your Cookies/Preferences

Nespresso partners with TRUSTe to enable users to set their own cookie preferences. TRUSTe is a global leader in data privacy management, helping companies to securely collect and use customer data in a compliant and transparent way.

Users can access and change their cookie preferences at any time by clicking on the "Cookie Preferences" link on our website. A cookie management tool, operated by TRUSTe, will load and provide information about the types of cookies used on our website and allow users to opt-out of advertising and functional cookies to ensure compliance with international laws and regulations.

After users select the types of cookies they wish to opt out of and submit their preferences, the TRUSTe cookie management tool will ping all available opt-outs for cookies found on the Nespresso website. This cookie list is updated quarterly to maintain a comprehensive list of advertising and functional cookies.

Nespresso Website – Legal Policy Updates

We reserve the right to change and amend this policy. Please visit this webpage periodically to review updates and additional information.

This notice was last updated: October 2018

Download the form for exercising the consumer's right of withdrawal here.

If you want to shop on the Nespresso Slovenia website, you must be registered.
The registration process is simple:
At the top of any page, click "Log In" and then click "Register".
A new page will open where you need to enter your first name, last name, email address, and password. Select whether you are a member of the Nespresso club. If you are a member, enter your Nespresso club membership number and postal code. Check the box next to "I allow the use of my data and agree with the Nespresso privacy notice." Click "Continue".
On the new page, select whether you want to register as an individual or a legal entity and enter delivery information. Fields marked with * are mandatory. Select the ways you wish to be contacted. Click "Continue".

In the next step, you have the option to register your coffee machine if you already have one. Select the model, color, enter the device serial number, purchase date, and how you obtained it. Click "Register".
If you don't have a machine, click Register.

You have successfully registered.


Shopping

Select the products you want to buy. Next to each item, there is a "Add to Cart" button - click it and select the quantity. The item will be added to the shopping cart.
At any time, you can click on "Cart" at the top of the page to see how many items are in your cart and their total price. Costs do not include shipping charges. All prices on the website include VAT.
If you want to cancel a product purchase, click the "X" next to it, and the product will be removed from the cart.
Once you have selected all the items you want to buy, click "My Cart" and you will be redirected to a new page with the contents of your cart. Confirm your delivery details or enter new ones if you want the products delivered to a different address.

Currently, we only enable delivery within Slovenia using Milšped.
Here you can see the shipping costs for your order. The price includes VAT.
Click "Continue".

On this page, you can select a payment method. If you are registered as an individual, you can choose one of two methods:
- Cash on delivery - pay the courier in cash upon delivery
or
- Card payment - if you select this option, you will be redirected to the Nespresso secure card payment system WS Pay and follow the instructions.

If you are registered as a legal entity, you can pay for the order through your account. After receiving the order, you will receive payment instructions.
Click "Continue".
If you have any comments about the delivery, you can enter them in the field: "If you have specific comments regarding this order, add a comment".
Accept the terms by checking the box next to "I agree to the Terms and Conditions and allow the processing of the entered data for order fulfillment and communication related to the order Terms of Use and Sale."
Click: "Purchase with Payment Obligation"
The ordering process is now complete.
You will receive an order confirmation with a specification of the ordered products, price, and delivery costs to the email address you provided during registration.